Terms and conditions

Prices 
All prices in the shop are excluding VAT. 
For deliveries outside the EU, additional customs costs can be expected. 
 
Delivery Terms 
Processing Time: We strive to process and dispatch orders within 1-2 business days after receiving/approving the order. Please note that some products may have longer delivery times. Information will always be specified on the product if a longer delivery time is expected. 
 
Delivery Methods: Orders delivered to Denmark are shipped via GLS or Danske Fragtmænd. Orders outside Denmark are shipped via UPS, DHL or DSV. 
 
Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. You will be informed of the exact costs before completing your purchase. 
 
Delivery Time: The delivery time may vary depending on the destination. Typically, you can expect your order to be delivered within 1-2 business days after dispatch within Denmark. Shipments within Europe take 2-5 business days (1-2 for Express delivery). Shipments to the rest of the world take 4-7 business days (2-5 for Express delivery). Please note that delivery times may be longer in remote areas or during busy periods such as holidays. 
 
Order Tracking: Once your order has been dispatched, you will receive a tracking number that allows you to track your package. 
 
Delivery Errors: In case of delivery errors or if you haven't received your order within the expected delivery time, please contact our customer service. 
 
We always strive to ensure that your products are delivered quickly and securely. If you have any further questions regarding our delivery terms, please feel free to contact our support for more information. 

Please note that resending orders due to unsuccessful delivery will incur an additional cost.
 
Complaints 
If an item is damaged upon receipt or defective, you can make a complaint. Please fill out this contact form . 
 
Note that the above conditions may be subject to change or updates as needed.